Terms and Conditions

Welcome to Zentauro Solutions S de R.L. de C.V. Before using our services, please read the following terms and conditions carefully. By making a reservation or purchasing a service through our platform, you agree to these terms.

Privacy Policy

Zentauro Solutions S de R.L. de C.V., located at Calle Michoacán, Col. Pueblo Nuevo, is committed to protecting your privacy. The personal information you provide (personal and, if applicable, sensitive personal data) will be processed in accordance with this Privacy Notice.

Purpose and Processing of Personal Information

The personal data you provide will be used by Zentauro Solutions S de R.L. de C.V. to deliver the services you request, including reservations and any other transactions related to service and commercial operations.

We may also use your information to enhance our services, identify your preferences during your stay, and make it more enjoyable. Additionally, we may share your data with partners or third parties to send you information about their products and services.

Personal Data Collection

We may collect your personal data through various means:

• When you provide it directly.
• When you visit Zentauro Solutions S de R.L. de C.V.'s websites.
• When we obtain information from other legally permissible sources.

The personal data collected may include your name, address, email, phone number, and any other data necessary for the purposes outlined in this Privacy Notice.

Use of Sensitive Personal Data

Sensitive personal data includes information that affects your most private sphere, such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, or sexual preferences. Zentauro Solutions S de R.L. de C.V. only collects such information to enhance and meet customers' needs and the services provided.

Limitation on Use or Disclosure of Personal Data

You may limit the use of your personal data by submitting a request to info@zentaurosolutions.com. Your request must include:

• Full name.
• Email for notifications.
• Documents proving identity or legal representation.
• Clear description of the data in question and the rights you wish to exercise.
• Any other element that facilitates locating your data.

Exercise of Access, Rectification, Cancellation, and Opposition Rights

You may exercise your rights regarding access, rectification, cancellation, or opposition of your data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties by sending a request to Zentauro Solutions S de R.L. de C.V. as outlined above.

Control and Security of Personal Data

Zentauro Solutions S de R.L. de C.V. commits to taking necessary measures to protect the information collected, using security technologies and control procedures to prevent unauthorized access, use, or disclosure. Personal data is stored on secure servers with restricted access.

Electronic Media and Cookies

If you use electronic means to provide personal data, cookies may be generated to enhance your experience. Cookies are small data files stored on your device that help identify preferences, improve services, and track user behavior.

Some sections of our website require cookies for functionality. Cookies help:

• Recognize you when visiting our sites for a personalized experience.
• Store your preferences, such as selected bandwidth.
• Measure site traffic and user behavior to improve content and promotions.

Changes to This Privacy Notice

Zentauro Solutions S de R.L. de C.V. reserves the right to update this Privacy Notice at any time. Any substantial changes will be communicated through our website. We recommend reviewing this notice periodically.

Acceptance of Data Processing

By using our services, you accept that your personal data may be shared to receive information about third-party products and services as outlined in this Privacy Notice. If you do not agree, please notify Zentauro Solutions S de R.L. de C.V. as specified above.